Cancelling a ride and rating your trip

Learn how to cancel a ride, when a cancellation fee may apply, and how the two-way rating system works.

Plans change. You can cancel a ride from the app at any point before or during the trip, though a fee may apply depending on timing.

How to cancel

Open your active or upcoming trip in the app and choose the cancel option. You'll be asked to confirm and, in some cases, to select a reason.

When a cancellation fee applies

Cancelling shortly after requesting, before your driver has come far out of their way, is usually free. If you cancel after your driver has already arrived at the pickup point and waited for you, a cancellation fee may apply — the app will always show you if a fee applies before you confirm the cancellation.

Repeated last-minute cancellations can affect your account, since they cost drivers time and fuel for a trip that never happens.

Rating your trip

After each trip, you're asked to rate your driver, usually on a simple star scale, and you can leave a comment. Drivers rate riders too — it's a two-way system that helps keep the community reliable and respectful on both sides.

Your rating is an average of your recent trips, not a single score, so one unusual trip won't define your account.