The POS and staff PINs

Ring up in-person sales, and let your employees use a shared counter device with their own PIN instead of your login.

The POS (point of sale) is what you use to ring up a sale at your counter — add items, take payment by card or cash, and print a receipt. Service providers get the POS too, so they can invoice a job and take payment on the spot.

Charge in app: taking a card payment without a card reader

Ring up the sale as usual and choose "Charge in app" instead of Cash, Card, or Wallet. Your device shows a QR code and a link — have the customer scan it (or send them the link) and they pay on their OWN phone, with their own saved card or Apple/Google Pay. Your screen updates the moment they pay, and the receipt prints automatically. If your customer doesn't have the Ryde app, the link opens a simple pay page in their browser instead — no app needed.

The payment request stays open for 2 hours. If your customer needs more time, or the first code stops working, tap "Show it again" to get a fresh link without re-ringing the sale. Changed your mind, or the customer left without paying? Tap "Cancel this request" — nothing is charged until they actually pay.

The comprobante and Cliente dropdown, at checkout

Stores in the Dominican Republic with taxes and electronic invoicing (e-CF) both set up see two extra fields on the ticket, above the charge button: a comprobante dropdown and a Cliente (customer) field. The Cliente field is always there, on every comprobante — pick a saved customer, add a new one on the spot, or leave it on "Final consumer" for a walk-in. The comprobante dropdown has three choices: None (no e-CF is issued — the sale still records and prints normally), Consumo (a standard e-CF for a retail sale), and Crédito Fiscal (an e-CF a business customer needs for their own bookkeeping — this one REQUIRES a buyer; the charge button stays disabled until one is picked or added).

If your store hasn't finished setting up ITBIS/e-CF yet, the comprobante dropdown still shows — choosing anything opens a reminder pointing you to Settings → Taxes and, if a tax rate is already set up, to "Activar factura electrónica". See the accounting and payroll guide for the exact steps.

Team & PINs: your employees, without a Ryde account

A cashier or kitchen employee doesn't need their own Ryde account to use your store's devices. Instead, from Team & PINs, you add them by name and role and give each one a short PIN. They key that PIN on a device you've already signed in on, and everything they do — a sale, a refund, opening the drawer — is recorded under their name.

A staff PIN is a fast way to identify who's operating a shared device — it's not a Ryde login, and it doesn't work anywhere except your own paired devices.

When the PIN gate is on

There's nothing to switch on. As soon as any employee on your team has a PIN, your store's devices stop staying signed in as you: anyone approaching a device sees a "Who's working?" screen, picks their name and keys their PIN. If you haven't set your own owner PIN yet, the device asks you to set it first — do that from Team & PINs — so you're never locked out of your own store.

How locking works, by what the device can do

A device that can touch money — sell, discount, refund, void, or open the cash drawer — locks itself after a couple of minutes of inactivity and after every sale, so nobody walks away from an open till. A device that can't touch money, like a kitchen display showing tickets, stays open for the whole shift instead — a line cook shouldn't have to re-enter a PIN every time an order comes in.

Who takes the money

Taking an order and taking the cash are two different jobs, and the role you give someone decides which one they do. A waiter opens tables, sends rounds to the kitchen and prints the check — and hands it to the cashier. A cashier holds the drawer: they open the till, collect by cash, card or wallet, and count it at the end. Managers and owners can do both, and can also count a drawer somebody else left open.

Every table has a waiter

When you open a free table, the app asks which waiter has it — the list is your team, and whoever is signed in on the device is preselected. That name follows the table: it shows on the floor plan and on the check, and the cashier who eventually collects is recorded separately, so "who served table 7" and "whose drawer has the money" are both answered. If the device is signed in as the owner and you have staff, you have to pick someone before adding products; a store with no staff is never asked.

Voids always say why, and who

Voiding a sale or an open check asks for a reason from a short list — the customer left, they changed their mind, it was rung up wrong, a kitchen or bar mistake, the payment did not go through, a duplicate, a test — or Other with a few words. You cannot void without one. The app records who voided and, when a manager's PIN was needed, who approved it. The owner gets an e-mail for every void, the day report lists each one with its reason, and the order screen shows it. On the home screen, the sales figures count only sales that stood; the line under them says how many orders were cancelled and how much was voided.

An open check is charged from the till

A seated table or a take-out check stays open until it is charged from the till — Tables, the table (or Waiting, the check), then Charge. The kitchen can mark it preparing and ready, but nobody can "hand it over" from the Orders screen, because that is where the money is taken and the stock comes off. If you open one of these from Orders, tap Collect payment: it takes you straight to that check in the till. Void it only if the customer really is not paying.

The till belongs to the register, not to the person

One till is open per register at a time. A cashier opens it with the cash they are starting with, and from then on every sale rung at that register goes into that drawer — no matter which employee is standing there. If a second cashier keys in at the same register, they collect into the same drawer instead of opening a competing one. That is what makes the count at the end mean something.

If you try to collect before the till is open, the app asks you to open it first and then completes the same sale — nothing is lost and nothing is charged twice. Only the person who opened a drawer, or a manager, can count and close it.

The kitchen screen has no PIN

In Devices, set a tablet's role to "Kitchen station". That device then signs itself in, shows only the kitchen screen, and never asks for a PIN or times out — a cook with their hands full should not be typing a code every time a ticket arrives. It also cannot sell, refund or open a drawer, which is exactly why leaving it unlocked is safe. Change its role back and the next thing it does is ask for a PIN again.

Kitchen and bar: where each item is made

Every item on your menu is made somewhere: the kitchen, the bar, or nowhere at all (a bottle off the shelf). Food goes to the kitchen screen and the kitchen printer. Drinks go to the bar — they show up in the Bar list on the cashier's till with a single soft chime, and print on a bar printer if you have one. Nothing sold as it is interrupts anybody.

If you have never filled this in, everything counts as kitchen — which is how a shop ends up with every soda ringing the kitchen alarm. Open your menu and use "Auto-assign stations": it reads your catalog, shows you every item it would move and where to, and changes nothing until you tap Apply. You can also set any single item by hand, and give kitchen items a sub-station like Grill or Cold so the right ticket lands in the right corner.

Closing the day across every register

Each cashier counts their own drawer at the end of their shift. Day close, under Shifts, is the whole store for one day: every register, what each drawer expected against what was counted, the difference, and anything still open. It also lists sales that were rung with no till open — those count toward the day's takings and toward nobody's drawer, and they are shown rather than quietly folded in.