Your application: documents and vehicle photos

Why photos come first, how document review works, and what to do if a document is rejected.

Your application is organized in a specific order: photos first, paperwork second, and your agreement last. You always know exactly where you are, and each step unlocks the next as you finish it.

Why photos come first

Photos are the easiest step to knock out — you can take them standing right next to your car, wherever you are, with no documents to dig up. Getting that part done first makes the rest of the application feel shorter, and it also gives us the vehicle photos we need to fill in your vehicle's details automatically.

You don't need to type in your vehicle's make, model, year, plate, or seat count anywhere. We read all of that directly from your vehicle photos — three of them: the front, the side, and the back with the licence plate. Keep the whole car in frame. If the plate can't be read, the app asks you to take the back photo again.

Then your documents

• Driver's license
• Government-issued ID
• Vehicle insurance
• Vehicle registration (matrícula)

Each document is read as soon as you upload it, and a person on the Ryde team reviews your whole application before it's approved.

If a document is rejected

If the reviewer finds a problem — a blurry photo, an expired document, information that doesn't match — that step shows in your app with the reason they gave, so there's no need to guess. Fix the issue and re-upload; it gets reviewed again the same way.

Last: sign your agreement

Once your photos and documents are all uploaded, the last step is e-signing your driver agreement. There's no separate Submit button — the moment every required step is complete, your application is submitted automatically.