The complete guide for service providers

From setting up your services to your first job, the client waiver, appointments, pricing, quotes and getting paid — for cleaners, plumbers, salons, AC techs, handymen, tutors and every other pro on Ryde.

If you do a job for a customer — cleaning, plumbing, salon work, AC repair, handyman jobs, tutoring — you are a service provider on Ryde. Your account works with bookings instead of a shopping cart: a client picks a service and a time, and you show up. Your app has four tabs: Home, Schedule, POS and Menu.

Setting up

1. Store profileAdd your logo, a cover photo and your business name. Drop the address pin where you are based.
2. Opening hoursFor a provider this screen is called "Hours & bookings". Set the days and times clients can book you.
3. Products & ServicesAdd each service: a name, what is included, one price and a duration in minutes.
4. Payout detailsAdd the bank account for your earnings. You do this once.

You can build all of this before you are approved. Your services go live the moment you are.

Going online

There is no separate go-online button. The store toggle at the top of Home is it: switch it to "Open" and clients can request you now. On the web it is Settings → "Store status". Clients see a colour next to your name:

• Green: open and free. They can request you right now.
• Yellow: inside your posted hours, but not switched to "Open".
• Red: on a job, or outside your hours.

Red never means you cannot be booked: the client books a later slot instead. A fresh switch to "Open" counts for a few hours even outside your posted hours. Closing is never blocked. Opening is refused only while you hold more of Ryde's share of cash jobs than the limit allows; deposit it through "Deposit cash" and you can open again.

Your first service call, step by step

1. The request arrivesYour phone rings with the push "New service request". Tap it to see the job details.
2. Accept booking, or DeclineTap "Accept booking" to take it. Tap "Decline" if you cannot: the client is told to book someone else and a paid job is refunded to their wallet. An unanswered request nudges you every 5 minutes and expires after 45.
3. On my wayWhen you leave, tap "On my way". The job screen shows a live map with the route and buttons for Waze and Google Maps. For a booked appointment the app also sends a "Leave now" reminder timed to the drive.
4. Start service — enter customer codeAt the door, tap this and ask the client for the 4-digit code on their order screen.
5. Waiver, if you require oneThe screen says "Waiting for the client to sign". Hand over your phone, or they open their Ryde app. The service starts once they sign.
6. Do the workDo what you agreed, the way you described it.
7. Service completed — take photoTap this and photograph the finished work. The app needs your camera and location; both are saved as proof.
8. Paid, and ratedCard and wallet jobs go to your balance; cash is paid on the spot. Tap "Rate this customer"; the client rates you too.

Appointments, bookable hours and days off

Open "Hours & bookings". Under "Working week", set a start and end time for each day you work, then save. Each booking's length comes from the service's duration: a 90-minute service takes a 90-minute slot. "Days off" is on the same screen: add a date and no new bookings are taken that day.

A day off does not cancel appointments already booked on that date. Before you add one, open that day in Schedule and settle every booking on it: do the job, or cancel it and tell the client.

The Schedule tab is your agenda: switch between "Agenda" and "Calendar". "Upcoming appointments" in your menu lists what is ahead, and every evening the app sends a digest of tomorrow's appointments. To reach any page in your menu fast, type its name in "Search menu" (see The merchant portal, a tour). A client calls or walks in? Tap "Add appointment", pick the client, the service and a free slot; it shows as a "Phone booking". To change a live booking, open it and tap "Edit appointment"; on a booking the client made, only the note and the address can change.

The client waiver

A waiver is a short text the client agrees to before you begin: what you do, what is not covered. It is optional and off by default.

1. Open "Client waiver"It is in your app menu; on the web, under Settings.
2. Write the textFill in "Waiver text — English". Spanish is optional; if empty, the client sees the English one.
3. Turn on "Require a signed waiver"Then tap "Save waiver". You cannot require a waiver with an empty text.

On the job, after the start code, the client reads the text, types their legal name as signature and agrees — on your device or in their own app. Time, GPS and device are saved with it, so the record holds up in a dispute. The text is frozen per job: editing your waiver later never changes what a past client agreed to. Each job has a printable record with the signed text, proof photo and history.

Pricing your services honestly

Each service has one fixed price, a duration and a description of what is included. Write it as if the client knows nothing: "Deep clean of a 2-bedroom apartment, kitchen and one bathroom, products included." Price the work itself here. Getting there is charged separately, by distance, on the "Service area" screen — the next section. Never surprise the client on site with a number they did not see when they booked.

Your service area and your travel charge

You travel to your clients, so you can charge for the driving. Open "Service area" — in your app menu under Settings, or on the web at Settings, the "Service area" card. It needs the business-settings permission, so an employee at the till never sees it. There are four controls and nothing else.

1. "Charge per distance"Turn distance charging on or off. You can also leave it on "Default" and let Ryde's setting for your market apply.
2. "Travel rate"What you charge per unit of distance, in your own currency. Anything from zero up to a thousand per unit.
3. The unit: km or milePick whichever you think in. The app shows "Clients pay ... per km" (or per mile) so you can read back exactly what you set.
4. "Service radius (km)"How far you are willing to go, from 1 to 100 km. Jobs further away than this are not offered to you at all. If you need more than 100 km, ask Ryde support to set it.
5. Tap "Save service area"Your business location has to be saved first. Without your pin there is nowhere to measure from, so Ryde refuses to switch distance charging on.

The trip is always billed both ways, out and back, and that is not a setting you can change. A client 5 km away is charged for 10 km. Say so when you quote a job, so nobody is surprised by twice the distance they expected.

The distance is measured in a straight line from your business pin to the client's address — not along the road. If a river, a bay or a mountain sits between you, you are measured as if you flew over it, and the real drive will be longer. Keep that in mind when you pick your rate.

There is nothing else to set: no flat call-out fee of your own, no free radius near you, and no maximum. The charge is simply your rate times the distance, both ways.

Your client sees the travel charge as its own line — on the quote before they book, on their order screen, on the receipt and in their order email. It is taxed at the platform rate and it carries commission, exactly like your service price does. You are paid it together with your earnings; on a cash job you already have it in your hand, so it counts as money you kept rather than money you are owed. If a job is refunded, the travel charge is reversed in full with it.

Charging for distance is off until you turn it on and set your own rate. Nothing is added to your clients' bookings before you do.

Video consults

• Add one in "Products & Services" as a video consultation with a duration (15 to 120 minutes) and a price per minute. The price is duration times rate, capped at US$500 a session.
• Always a booked slot, never a request-now job. Cash is not accepted.
• At the time, enter the client's start code and tap "Join video consult". End the call from the video room to complete the job.

Quotes

Some clients describe a job and ask up to three pros for a price. These land in "Quote requests" in your app menu, on the mobile app only.

1. Open "Quote requests"Read what the client needs.
2. Fill in the quoteEnter "Price", "ETA minutes" and "What's included".
3. Send quoteTap "Send quote", or "Decline" if the job is not for you.

Getting paid, briefly

Every job shows gross, Ryde's commission and your net. Card, wallet and PayPal jobs build up in "Earnings". When funds are available, open "Payouts" and tap "Request payout"; an admin reviews it and you follow the status from Pending to Paid. Only the owner or a manager can request one. Cash jobs: you keep the cash, and Ryde's share builds up as a balance you owe. Deposit it at the bank and upload the receipt in "Deposit cash". To bill extra work on the spot, tap "Invoice" on your Schedule: it opens the till in the POS tab.

Commissions and the processing fee

Ryde takes a commission on each job. The rate is tiered by ticket value, set by Ryde for your market, and shown on every job's earnings math in the app, so you always see the exact amount. Separately, a client who pays by card, wallet or PayPal pays a small payment-processing fee on top of your price. It shows on their receipt and is never deducted from you.

Cancellations, tips and ratings

There is no cancellation fee on bookings. If you decline or cancel, the client is told and a paid job is refunded to their wallet. Be honest and fast: a quick "Decline" lets the client book someone else today; a no-show costs you your rating. Tips: a client can add one when you charge at the till; do not count on a tip from the booking itself. Ratings go both ways: you tap "Rate this customer" and the client rates you. On-time completion and rating feed your tier under "Rewards & tier" — never how many requests you accept.

Invite and earn: share your referral code from the menu → "Invite and earn". A rider you invite gets a welcome bonus, and your bonus lands in your wallet after their first ride. More in Culture and perks.