The merchant portal, a tour
An orientation to the merchant portal's main sections, available on both the web and the mobile app.
Once your store is approved, you manage it from the merchant portal — available both as part of the mobile app and from a browser. The same information and the same tools are in both places.
The main sections
| Section | What it's for |
|---|---|
| Orders | See incoming orders and move them through preparation to pickup or delivery. |
| Catalog | Manage the items or menu customers see and order. |
| Inventory | Track how much stock you have of each item. |
| POS / Till | Ring up in-person sales at your counter. |
| Team & PINs | Add employees and give them a PIN to use your devices. |
| My couriers | Invite couriers to deliver exclusively for your store. |
| Devices | Pair tablets, terminals, and receipt printers. |
| Earnings & Payouts | See what you've made and when it's paid out. |
| Grow | Guidance and tools to help your store grow. |
| Settings | Store hours, location, and other business details. |
If you run a service business instead of a catalog store, Catalog and Inventory are replaced by your service packages and bookings — see the service providers section.
Finding a page: the menu and its search
Everything that is not on a tab lives in the menu — the side menu on the web, and the menu you open in the app. The menu is split into sections. Only one section is open at a time: opening a section closes the one that was open. Every time you open the menu again, all sections start folded. The menu does not remember what you opened last.
The quickest way to a page is the "Search menu" field under your store's name. Type a word or a whole question, such as "how do I change my opening hours" or "add a product". You can type in English or Spanish, and accents and small typos do not matter.
- Open the menu and tap "Search menu"It sits right under your store's name.
- Type what you are looking forResults include whole pages and places inside a page: each Settings section (such as Hours or Taxes), the Money tabs, the Accounting pages, and "Add a product".
- Accept the suggestion, or press EnterThe best match is completed in gray inside the field. On the web, press Tab or the Right arrow to accept it; in the app, tap the gray text. Enter (Return) opens the top result.
- Still not there? Ask Ryde AIWhen you type a question, or nothing in the menu matches, the last result is "Ask Ryde AI" with your words. Tap it and the assistant opens with your question already asked.
- Search covers every product switched on for your store: POS, Accounting and Payroll.
- Language and Appearance are in the Preferences section of the menu, and you can search for them too.
- "Log out" and "Switch to Customer mode" can be found by searching as well.
Search only shows pages you are allowed to open. If someone on your team signs in with their PIN, they only see the pages their role can use — searching does not unlock anything.