Devices and printing

How to pair a counter device with your store and connect a receipt printer.

Any tablet, phone, or terminal you use to run your store — taking orders, using the POS, or showing a kitchen display — is registered as a device tied to your store.

Pairing a device

Sign in on the device as your store, or use a short pairing code generated from an already-signed-in device to add a new one. Once paired, that device can be recognized by your store — which is what makes a staff PIN entered on it trustworthy.

Connecting a receipt printer

Ryde supports receipt printing on supported hardware. Once a printer is set up and connected, receipts, kitchen tickets, and shift reports print automatically from the relevant screen — you don't format anything yourself.

If a printer stops responding, the app falls back to printing from the browser on a paired tablet so a sale is never left without a receipt.

Selling with no printer at all

A store does not need a receipt printer to sell. The sale is always recorded the moment it's rung up, whether or not anything prints — a missing or offline printer never blocks, cancels, or hides a sale. With no printer registered, the till opens a digital receipt with Email receipt and Print buttons instead: Print raises your browser's own print dialog (so the customer can still get a paper copy from any printer connected to that device), and Email receipt sends it to their inbox on the spot.

If a sale at a no-printer store looks "stuck" because nothing came out of a printer, do not void it before checking Orders for that sale — voiding a sale that already went through creates a second, unnecessary transaction and, in the Dominican Republic, cancels any comprobante it already carried.