Understanding the provider fee

Card and wallet payments include a small, clearly disclosed provider fee to cover payment processing costs.

When you pay with a card or a digital wallet like Apple Pay or Google Pay, your total includes a small provider fee. It isn't a Ryde markup on your trip or order — it covers the cost of processing the payment itself.

Why it exists

Processing a card or digital wallet payment costs money — that cost comes from the companies that move the payment behind the scenes, not from Ryde. The provider fee passes that cost through instead of folding it invisibly into prices for everyone.

Where you'll see it

The fee is always shown as its own line on the payment sheet, as part of your total, before you confirm payment. You'll never be charged a provider fee that wasn't shown to you first.

The exact fee can vary by payment method and may change over time — check the payment sheet for the current amount on any given order or trip.

Paying without the fee

Payment methods that don't involve card or digital-wallet processing, like cash or your Ryde wallet balance, where available, don't carry a provider fee.