Welcome to Ryde. Ryde is operated by Ryde Technologies ("Ryde", "we", "us" or "our"). Ryde is a marketplace that connects you with rides, store delivery and home-services providers through our mobile apps and website (together, the "Service"). Please read these Terms carefully — by using the Service you agree to them.
1. Acceptance of these Terms
By creating an account, or by accessing or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Accounts
- You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
- You agree to provide accurate, current and complete information and to keep it up to date.
- You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
- Notify us promptly at [email protected] if you suspect unauthorized use of your account.
3. Use of the Service
Ryde is a technology platform that connects riders, customers and third-party providers — including drivers, couriers, merchants and home-service professionals. Except where expressly stated, providers are independent third parties and are not employed by Ryde. We do not provide transportation, delivery or home services ourselves and are not responsible for the acts or omissions of any provider. You agree to use the Service only for lawful purposes and in accordance with these Terms.
4. Payments & Wallet
- You agree to pay all fares, order totals, service fees, taxes and other charges incurred through your account.
- Card payments are processed by a third-party payment processor; your full card details are not stored on our servers.
- The Ryde Wallet lets you preload a balance for faster checkout. Wallet balances are non-transferable and, except where required by law, non-refundable as cash.
- Prices, fare estimates and callout fees are shown before you confirm and may vary with demand, distance, time and other factors.
5. Cancellations
You may cancel a ride, order or booking subject to the cancellation rules shown in the app. A cancellation fee may apply where a provider has already been dispatched, has begun travelling to you, or has started preparing your order. Refunds, where due, are returned to your original payment method or Ryde Wallet.
6. Prohibited Conduct
You agree not to:
- Use the Service for any unlawful, fraudulent or harmful purpose;
- Harass, threaten, or endanger the safety of any provider, customer or other person;
- Transport or request the transport or delivery of illegal, dangerous or prohibited items;
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems;
- Reverse engineer, scrape, or copy any part of the Service except as permitted by law; or
- Create accounts by unauthorized means or impersonate any person or entity.
7. Disclaimers
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, or that any provider, product or service will meet your expectations.
8. Limitation of Liability
To the maximum extent permitted by law, Ryde and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising out of or in connection with your use of the Service. To the extent liability cannot be excluded, our total aggregate liability is limited to the amounts you paid to Ryde in the six months preceding the event giving rise to the claim, or California's statutory minimum, whichever is greater.
9. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
10. Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. Any dispute will be subject to the courts located in California, unless applicable law requires otherwise.
11. Contact
Questions about these Terms? Contact Ryde Technologies at [email protected], or write to us at 24 Rodeo Dr., Beverly Hills, CA 90210.