Some of your work does not need you in the room. Ryde Live turns a consultation into a bookable slot in the schedule you already keep — priced by the minute, paid when the call starts, in a video room your client opens with one tap.
You list it in Products & Services beside everything else you offer. Pick the length, set your rate, and it starts taking bookings.
15, 30, 45, 60, 90 or 120 minutes. A tutor can sell a 30-minute maths session and a 15-minute check-in at the same time, at different rates.
Ryde multiplies it out and publishes the price. The rate on screen and the amount charged are the same number, because only one of them is typed.
Inside your posted hours, against your live availability. There is no "request now" for a consultation — nobody is ever waiting on you to notice.
Booking reserves the payment. Starting the call takes it. That order is the whole promise of the product: nobody is charged for a consultation that did not happen, and you are never chasing an invoice for one that did.
| Card | Authorized at booking, captured when the call starts |
|---|---|
| PayPal | Authorized at booking, captured when the call starts |
| Ryde wallet | Held in escrow, credited back in full if released |
| Cash | Not accepted |
| Cancellation fee | None, on an unstarted consultation |
| No-show | Voided automatically 30 minutes after the slot ends |
| Session cap | US$500, converted to your currency |
From your listing, into a real opening in your schedule. The slot is claimed there and then, so two clients can never take the same one.
A day before, down to a minute before, each one carrying Confirm and Can't attend — so you know who is coming before you sit down.
The room opens for both of you. From the Ryde app it opens already signed in: no link to send, no code to read out, no waiting room.
Both sides are captured as proof the consultation took place, and the appointment completes. The money is already yours.
Ryde Live is switched on for any service provider the moment they list their first consultation, and switched off again the moment they delist the last one. There is no separate application and no extra subscription.
No. The call runs in Ryde. Your client opens the appointment and taps in; from the Ryde app the room opens already signed in, so there is no link to send, no password and no waiting room.
You add a consultation to your catalogue like any other service, pick a length from the list (15, 30, 45, 60, 90 or 120 minutes) and set your rate per minute. Ryde works out the price and shows it to the client, so the rate on screen and the amount charged can never disagree. List as many as you like — a 15-minute check-in and a 60-minute session at different rates.
The money is reserved when the client books, and taken when the consultation starts. Nothing is captured before then, so a call that never happens never charges anyone.
The appointment voids itself 30 minutes after the slot ends and the reserved money is released in full, automatically. You do not have to chase it.
Yes, and that is deliberate. An unstarted consultation is released in full with no cancellation fee, whether the client cancels, declines the reminder, or simply never turns up. Nothing was reserved, prepared or travelled to, so there is nothing for a fee to price.
Ryde reminds them, on a ladder that runs from a day before down to a minute before, and reminds you too. Every reminder carries a Confirm and a Can't attend, so you know before you sit down.
No. There is nothing to hand over remotely, so cash is refused on a video consultation. Card, PayPal and Ryde wallet all work.
A single session is capped at US$500, converted into your own currency.
Sign up as a service provider, list one consultation, and it is bookable the same day.