Shared tablets are how a shift ends with sales nobody rang, a drawer nobody opened and a void nobody approved. Ryde Fleet puts a name on all three — four digits, on the devices you already have.
That line is drawn on purpose, and it decides how everyone on your team is handled.
A cashier is an employee of your business, not a user of Ryde. They get a row in your staff list and four digits. No email, no password, nothing to install — and offboarding them is one switch, not a support ticket.
Somebody carrying food on a motorcycle is licensed, insured and background-checked, and Ryde has to know them independently of who employs them this month. "Someone knows 482931, therefore they are Pedro" is fine for a till and not fine for a vehicle.
A restaurant is not one role, and Ryde does not pretend it is. Eleven roles ship with the permissions already drawn — owner, manager, cashier, server, kitchen, dispatcher, technician, provider, inventory, picker and accountant.
| Owner | Everything, including payouts, banking and closing the books |
|---|---|
| Manager | Runs the floor and the roster; releases discounts and voids |
| Cashier | Sells, collects, opens and closes their own till |
| Server | Sells; never collects, never holds a drawer |
| Kitchen | Reads tickets. No PIN, no money, never idles out |
| Dispatcher | Assigns deliveries and edits the schedule |
| Inventory | Counts and receives stock; sees no sales |
| Accountant | Reads the books and payroll; cannot close or pay |
A screen that cannot spend anything should never interrupt anybody. A screen that can should never be left open.
Locks after two minutes idle, and again after every single sale. Walking away from a register mid-shift does not hand it to the next person.
No PIN at all and no idle lock, because it cannot sell, refund or open a drawer. Flag the device off in your list and its next request is refused.
A drawer belongs to a register, not to whoever is standing at it. One open till per register, so a tab a manager opened cannot settle into the owner's drawer.
Invite the couriers who already work for you. Your orders go to them before anyone else, and Ryde's courier pool is there for whatever they cannot take — so a busy night never turns into a pile of undelivered orders.
Every order is offered to your own couriers first. Platform couriers are the fallback, not the competition.
Switch the platform fallback off entirely — once you actually have couriers of your own. Ryde will not let you strand orders with nobody to send them to.
From a device already signed in as your business, or with a six-digit pairing code that expires in ten minutes. Two devices racing for the same code cannot both win.
A name, a role and a 4-digit PIN each. The role decides what they can reach; you do not configure permissions one by one.
Whoever opens the till owns it until it is closed, and every sale on that register lands in it — with the name of the person who rang it.
Two things fleet owners ask for that Ryde does not do yet. They are listed here rather than left to be discovered after signing up.
Assigning rideshare drivers to a fleet the way couriers work today. A vehicle can currently belong to one driver, and there is no shift history to attribute a fleet worker's rides to — both have to exist first.
Dispatching a booked job to one of your technicians. Today a service provider performs their own jobs; work cannot yet be assigned to somebody else on the team.
No, and that is the point. A team member is a row in your business with a 4-digit PIN — no account, no email, no app to install. Offboarding them is deactivating that row, not removing someone from a platform. Couriers are the exception: they carry a real, vetted Ryde account, because riding for a living carries licensing and insurance weight that a PIN cannot stand in for.
No. A PIN only works on a device you have paired to your business, so knowing the number is useless anywhere else. You pair a device either from a device already signed in as you, or with a six-digit pairing code that expires in ten minutes.
Taking an order and taking the money are two separate permissions. A server can open a table, add rounds and print the check, and cannot settle it. A cashier holds the drawer and bills what the floor sends over. A till belongs to a register, not to whoever is standing at it.
Never. A device flagged as a kitchen station has no PIN and does not idle out, because it cannot touch money — it reads tickets and nothing else. Anything that can sell, refund, void or open a drawer locks after two minutes and again after every sale.
They can see it and ask for it. Discounts, refunds and voids are released by a manager's PIN, on the spot, on the same screen. And every void records a reason and the names of both the person who asked and the person who approved.
A courier who works for your store. You invite them by email; they accept on their own Ryde account, so nobody is attached to your business without agreeing to it. Your orders go to your own couriers first, and Ryde's couriers pick up whatever is left over.
No, and the two are deliberately separate. The invitation decides who dispatches to that courier. Vetting — licence, insurance, ID — decides whether they may ride at all, and Ryde does that the same way it does for every courier on the platform.
Yes, once you have some. Ryde will not let you switch off the platform fallback while you have no couriers of your own — those orders would dispatch to nobody and simply sit there.
Not yet. Bring your own couriers is live today. Drivers and service providers are on the roadmap and are not available at the moment.
Set up your business, pair a device and add your team. Ryde POS, staff PINs and your own couriers all come with it.