Support

How to get help, and what to include.

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Include these five things and a problem is usually answerable on the first reply:

1. The X-Ryde-Request-ID from the failing response.
2. Your client_id (never the secret).
3. Sandbox or production.
4. The timestamp, with its timezone.
5. What you expected and what happened.

Never send client secrets, access tokens, refresh tokens, payment details or customer personal data in a support message, a bug report, or an attached log. A request id identifies the call without exposing any of it.